If you’re having a medical emergency, or if you’re the victim of a crime, first call local emergency services.

To get help anytime, Allianz Global Assistance customers can call 24-Hour Hotline Assistance.

• Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands call toll free: 1-800-654-1908
  
• Outside of the United States, call collect: 1-804-281-5700
• Or, simply dial 0170 to reach an international operator. Say the number you wish to call, and you’ll be connected.

Travel is inherently risky, and so insurance can safeguard you from certain financial losses that often occur while traveling. If you have to cancel your beach rental for a covered reason, for example, trip cancellation/interruption benefits can reimburse you for your non-refundable, pre-paid trip costs (up to the amount of your plan limits). If your snowboarding gear gets stolen during your winter vacation, baggage loss/damage benefits can reimburse you for the loss. Depending on the plan you choose, travel insurance also can reimburse eligible medical costs in case of a covered medical or dental emergency; reimburse you for losses caused by a covered travel delay or baggage delay; protect you from paying for rental car damage or loss; and help in other situations as well.

Read more: Travel Insurance 101: How Travel Insurance Works

When you’re renting a car, even a tiny fender-bender can get really expensive. You may have to pay the deductible on your own collision insurance, as well as a loss of use charge from the rental car company — not to mention the higher insurance rates following an at-fault accident. The Rental Car Damage Protector can cover costs up to $40,000 if a car you're renting is stolen or is damaged in a covered accident or while it's left unattended. There’s no deductible and no need to file a claim with your car insurance company. You also get trip interruption benefits and baggage loss/damage benefits up to $1,000.

 

(The Rental Car Damage Protector does not include liability insurance. Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/coverage may vary by state, and sublimits may apply.)

Non-refundable costs include pre-paid trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples may include vacation rental costs, campground fees; rental car fees; tickets for tours or events; and hotel and airline ticket costs. Be sure to consult your travel suppliers to determine which costs are non-refundable for your particular trip, as cancellation policies vary.

Depending on the plan you choose, travel insurance can provide benefits for a number of situations that may occur before or during your trip. These benefits may include:

• Trip Cancellation
• Trip Interruption
• Emergency Medical Transportation
• Emergency Medical / Dental
• Lost / Stolen / Delayed Baggage
• Travel Delay
• Change Fee Coverage
• Loyalty Program Redeposit Fee Coverage
• Rental Car Damage Protection
• 24-Hour Hotline Assistance
• For definitions of these terms, please   click here.

 

Note: Not all plans include each benefit listed here. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

Use our online claim management tool, or use the free TravelSmart app. Once you have filed your claim, you will receive a confirmation email from us with details on the documentation we need to process your claim. You can upload documentation online, fax it to us at 804-673-1469, or mail it to:

 

Allianz Global Assistance

P.O. Box 71533

Richmond, VA 23255-1533

 

Please include your name and policy number with any documentation submitted by mail or fax.

 

After your claim has been submitted, you can check your claim status 24 hours a day by visiting our online claim management tool or using the TravelSmart app. You can get help filing or checking a claim anytime by calling customer service at 1-866-884-3556.

 

For more details on the claims process, click here.

You can check the status of your claim at any time by visiting our online claim management tool or using the free TravelSmart app. You also can reach customer service by calling 1-866-884-3556, by mail or by fax (804-673-1469).

Once we receive your claim form and all the required supporting documentation, we will contact you within 10 business days with either a claim determination or a request for additional information needed to finalize your claim. The time required to process a claim depends on the type of claim, the circumstances of the claim and the documentation required. If we have to request more documents or more information, then the claim processing time will be extended.